Privacy Policy
At Auburn Health Centre (“we,” “our,” or “us”), we are committed to protecting your personal information and ensuring transparency about how we collect, use, and manage your data. This Privacy Policy outlines our practices regarding the collection, use, and protection of information obtained through our website (https://auburnhealth.com.au/) and services.
1. Information We Collect
1.1 Personal Information:
We may collect personal information, including:
- Your name
- Contact details (email address, phone number, address)
- Health-related information (if provided voluntarily for services)
- Payment or billing information
1.2 Non-Personal Information:
We may also collect non-identifiable information, such as:
- Browser type and device information
- IP address
- Pages visited and interaction on our website
- Referral sources
2. How We Collect Information
2.1 Direct Collection:
We collect information directly from you when you:
- Fill out contact or enquiry forms
- Register for services or consultations
- Subscribe to newsletters or updates
- Provide feedback
2.2 Automatic Collection:
Certain information is collected automatically through cookies, tracking technologies, and analytics tools when you access our website.
3. Use of Information
We use the information we collect for purposes such as:
- Delivering and improving our services
- Responding to your enquiries or requests
- Personalising your website experience
- Sending updates, newsletters, or promotional materials (with your consent)
- Complying with legal and regulatory requirements
4. Sharing of Information
We may share your information with:
- Service Providers: Trusted third parties who assist in delivering our services (e.g., IT support, payment processors).
- Legal Authorities: When required by law or to protect our legal rights.
We do not sell or rent your personal information to third parties.
5. Cookies and Tracking Technologies
5.1 Cookies:
Cookies are small data files used to improve your browsing experience. These allow us to:
- Analyse website performance
- Personalise content and ads
- Track user preferences
5.2 Opting Out:
You can disable cookies through your browser settings; however, some website features may not function properly.
6. Data Security
6.1 We implement industry-standard measures to safeguard your personal information against unauthorised access, misuse, or loss.
6.2 While we strive to protect your data, no transmission method over the internet is 100% secure.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before providing any personal information.
8. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal information, subject to legal and operational requirements.
- Consent Withdrawal: Withdraw consent for specific data uses (e.g., marketing).
To exercise these rights, please contact us.
9. Children’s Privacy
Our website and services are not directed at children under 18 years old, and we do not knowingly collect information from minors.
10. Changes to This Privacy Policy
We may periodically update this Privacy Policy. Your continued use of the website signifies your acceptance of the revised policy.
11. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us.
By using our website and services, you consent to the collection, use, and management of your information as outlined in this Privacy Policy.